IRIS experienced a notice incident on July 20, 2019 affecting Manager, lasting 11h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2019, 08:59 AM UTC
Users have reported that when opening an order centre an error message appears. "The page cannot be displayed because an internal server error has occurred." We are investigating this and will update once a solution has been found.
- investigating Jul 20, 2019, 10:43 AM UTC
Our engineers are still investigating this in order to find the cause. We will post another update around 13:00 BST or when the cause has been found, whichever is sooner.
- identified Jul 20, 2019, 12:06 PM UTC
We have isolated the issue and our engineers are currently working on a hotfix. Once successfully verified we will push this to our production environment as an emergency hotfix. Subject to successful tests we expect to make this hotfix live within 2 hours.
- monitoring Jul 20, 2019, 01:07 PM UTC
We have deployed a hotfix and have validated that this issue is now resolved. We will continue to monitor the platform during the afternoon in order to ensure that the issue is not returning.
- resolved Jul 20, 2019, 08:06 PM UTC
This incident has been resolved.