IRIS experienced a major incident on January 30, 2024 affecting PMS, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2024, 03:30 PM UTC
We are currently experiencing a degraded performance with an integration in GXP Manager. Our engineering team are investigating, and we expect an update in the next hour. Services affected: PMS service providing Check In and Outs. [Guest Mobile / Room / Web] Workaround: Property can perform the Check In and Outs manually from GXP > Guest Centres > Frontdesk Next update: 4.30pm (GMT)
- identified Jan 30, 2024, 04:15 PM UTC
The engineering team have identified the cause of the issue associated with today's release. A rollback of this release is now being performed and should complete in the next hour. Workaround: Property can perform the Check In and Outs manually from GXP > Guest Centres > Frontdesk Next update: 5:30pm (GMT)
- monitoring Jan 30, 2024, 04:48 PM UTC
We have now put in place a solution to resolve the issue caused by the release earlier today affecting the PMS service. All services are now operational and should now return to normal. The team will continue to monitor closely for the next 24hrs.
- resolved Feb 01, 2024, 02:23 PM UTC
This issue has now been resolved