IPVanish experienced a minor incident on October 20, 2025 affecting Provisioning, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Provisioning
Update timeline
- investigating Oct 20, 2025, 09:03 AM UTC
We are currently investigating reports of login failures. Affected customers may encounter errors when attempting to log in to the app or the customer portal, as well as difficulties when trying to reset their passwords.
- monitoring Oct 20, 2025, 09:45 AM UTC
The fix has been deployed and the issue should now be resolved. We will continue to monitor for further reports. If you are still experiencing the issue right now, please contact support.
- resolved Oct 20, 2025, 12:31 PM UTC
We have received no further reports of this issue.