IPRO incident

IPRO Cloud Remote Desktop Licensing Issue

Minor Resolved View vendor source →

IPRO experienced a minor incident on June 10, 2024 affecting IPRO Cloud - US and IPRO Cloud - CA and 1 more component, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2024, 03:52 PM UTC
Resolved
Jun 10, 2024, 08:16 PM UTC
Duration
4h 24m
Detected by Pingoru
Jun 10, 2024, 03:52 PM UTC

Affected components

IPRO Cloud - USIPRO Cloud - CAIPRO Cloud Login Portal

Update timeline

  1. investigating Jun 10, 2024, 03:52 PM UTC

    We are currently investigating issues with Remote Desktop Licensing in IPRO Cloud Citrix Sessions. The warning message states you may be signed out, but you should not actually be signed out from your Citrix session. Thanks for your patience as we investigate this.

  2. resolved Jun 10, 2024, 08:16 PM UTC

    This issue has been resolved