IPRO experienced a major incident on November 13, 2020 affecting IPRO Cloud - US, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
IPRO Cloud - US
Update timeline
- investigating Nov 13, 2020, 06:25 PM UTC
We are currently investigating reports of restricted file share access. If you encounter errors accessing your file share please contact Ipro Technical Support at (877) 324-4776.
- identified Nov 13, 2020, 06:31 PM UTC
The issue has been identified, and we are working to implement a solution ASAP. Thank you for your patience.
- resolved Nov 13, 2020, 08:37 PM UTC
File share connectivity has been restored, thank you again for your patience.