IPRO experienced a critical incident on February 1, 2023 affecting IPRO Cloud - US and IPRO Cloud Login Portal and 1 more component, lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
IPRO Cloud - USIPRO Cloud Login PortalIPRO Services Environment - USAIPRO Services Environment - USA 2
Update timeline
- investigating Feb 01, 2023, 05:05 AM UTC
We are currently investigating issues with multiple sites hosted on IPRO's U.S. Cloud. Connectivity to Citrix, Review Sites, and Media Shuttle are currently unavailable. Thank you for your patience while we look into this issue.
- investigating Feb 01, 2023, 05:05 AM UTC
We are continuing to investigate this issue.
- identified Feb 01, 2023, 05:53 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 01, 2023, 06:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 01, 2023, 06:48 AM UTC
This incident has been resolved.