IPRO Outage History

IPRO is up right now

IPRO had 22 outages in the last 2 years totaling 52h 34m of downtime — averaging 0.9 incidents per month.

There were 22 IPRO outages since June 10, 2024 totaling 52h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ipro.com

Notice May 17, 2026

Issues with IPRO Cloud Canada

Detected by Pingoru
May 17, 2026, 05:44 AM UTC
Resolved
May 18, 2026, 10:49 PM UTC
Duration
1d 17h
Affected: IPRO Cloud - CAIPRO Services Environment - Canada
Timeline · 3 updates
  1. investigating May 17, 2026, 05:44 AM UTC

    We are currently investigating an issue affecting environments hosted in IPRO Cloud Canada. Users may experience issues accessing hosted resources while we work to restore service.

  2. monitoring May 18, 2026, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2026, 10:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 8, 2026

Routine Cloud Maintenance - Refresh Group 4 - 3/07/2026

Detected by Pingoru
Mar 08, 2026, 04:00 AM UTC
Resolved
Mar 08, 2026, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 08, 2026, 04:00 AM UTC

    Mar 7, 21:00 MST Completed - The scheduled maintenance has been completed. Mar 7, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 20, 12:42 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 3/07/2026 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Minor March 1, 2026

Routine Cloud Maintenance - Refresh Group 3 - 2/28/2026

Detected by Pingoru
Mar 01, 2026, 04:00 AM UTC
Resolved
Mar 01, 2026, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 01, 2026, 04:00 AM UTC

    Feb 28, 21:00 MST Completed - The scheduled maintenance has been completed. Feb 28, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 13, 11:29 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 2/28/2026 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Minor February 22, 2026

Routine Cloud Maintenance - Refresh Group 2 - 2/21/2026

Detected by Pingoru
Feb 22, 2026, 04:00 AM UTC
Resolved
Feb 22, 2026, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Feb 22, 2026, 04:00 AM UTC

    Feb 21, 21:00 MST Completed - The scheduled maintenance has been completed. Feb 21, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 6, 12:05 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 2/21/2026 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Minor February 15, 2026

Routine Cloud Maintenance - Refresh Group 1 - 2/14/2026

Detected by Pingoru
Feb 15, 2026, 04:00 AM UTC
Resolved
Feb 15, 2026, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Feb 15, 2026, 04:00 AM UTC

    Feb 14, 21:00 MST Completed - The scheduled maintenance has been completed. Feb 14, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 30, 11:49 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 2/14/2026 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search

Read the full incident report →

Minor December 7, 2025

Routine Cloud Maintenance - Refresh Group 4 - 12/06/2025

Detected by Pingoru
Dec 07, 2025, 04:00 AM UTC
Resolved
Dec 07, 2025, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Dec 07, 2025, 04:00 AM UTC

    Dec 6, 21:00 MST Completed - The scheduled maintenance has been completed. Dec 6, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 21, 15:29 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 12/06/2025 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Minor November 30, 2025

Routine Cloud Maintenance - Refresh Group 3 - 11/29/2025

Detected by Pingoru
Nov 30, 2025, 04:00 AM UTC
Resolved
Nov 30, 2025, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 30, 2025, 04:00 AM UTC

    Nov 29, 21:00 MST Completed - The scheduled maintenance has been completed. Nov 29, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 14, 12:21 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 11/29/2025 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Minor November 23, 2025

Routine Cloud Maintenance - Refresh Group 2 - 11/22/2025

Detected by Pingoru
Nov 23, 2025, 04:00 AM UTC
Resolved
Nov 23, 2025, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 23, 2025, 04:00 AM UTC

    Nov 22, 21:00 MST Completed - The scheduled maintenance has been completed. Nov 22, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 7, 13:40 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 11/22/2025 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Minor November 16, 2025

Routine Cloud Maintenance - Refresh Group 1 - 11/15/2025

Detected by Pingoru
Nov 16, 2025, 04:00 AM UTC
Resolved
Nov 16, 2025, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 16, 2025, 04:00 AM UTC

    Nov 15, 21:00 MST Completed - The scheduled maintenance has been completed. Nov 15, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 31, 12:47 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 11/15/2025 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Minor November 2, 2025

Scheduled Maintenance - CloudFiles - 11/01/2025

Detected by Pingoru
Nov 02, 2025, 04:00 AM UTC
Resolved
Nov 02, 2025, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 02, 2025, 04:00 AM UTC

    Nov 1, 21:00 MST Completed - The scheduled maintenance has been completed. Nov 1, 20:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 17, 13:16 MST Scheduled - We will be undergoing maintenance to the CloudFiles SFTP application on 11/01/2025 at 8pm MST. Maintenance is expected to last 1 hour. During this time the CloudFiles site will be unavailable.

Read the full incident report →

Minor October 26, 2025

Scheduled Maintenance - CloudFiles - 10/25/2025

Detected by Pingoru
Oct 26, 2025, 04:00 AM UTC
Resolved
Oct 26, 2025, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Oct 26, 2025, 04:00 AM UTC

    Oct 25, 21:00 MST Completed - The scheduled maintenance has been completed. Oct 25, 20:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 17, 12:45 MST Scheduled - We will be undergoing maintenance to the CloudFiles SFTP application on 10/25/2025 at 8pm MST. Maintenance is expected to last 1 hour. During this time the CloudFiles site will be unavailable.

Read the full incident report →

Minor September 7, 2025

Routine Cloud Maintenance - Refresh Group 4 - 9/6/2025

Detected by Pingoru
Sep 07, 2025, 04:00 AM UTC
Resolved
Sep 07, 2025, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Sep 07, 2025, 04:00 AM UTC

    Sep 6, 21:00 MST Completed - The scheduled maintenance has been completed. Sep 6, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 22, 12:37 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 9/6/2025 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Minor August 31, 2025

Routine Cloud Maintenance - Refresh Group 3 - 8/30/2025

Detected by Pingoru
Aug 31, 2025, 04:00 AM UTC
Resolved
Aug 31, 2025, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Aug 31, 2025, 04:00 AM UTC

    Aug 30, 21:00 MST Completed - The scheduled maintenance has been completed. Aug 30, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 22, 12:31 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 8/30/2025 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Minor August 24, 2025

Routine Cloud Maintenance - Refresh Group 2 - 8/23/2025

Detected by Pingoru
Aug 24, 2025, 04:00 AM UTC
Resolved
Aug 24, 2025, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Aug 24, 2025, 04:00 AM UTC

    Aug 23, 21:00 MST Completed - The scheduled maintenance has been completed. Aug 23, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 9, 13:05 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 8/23/2025 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Minor August 17, 2025

Routine Cloud Maintenance - Refresh Group 1 - 8/16/2025

Detected by Pingoru
Aug 17, 2025, 04:00 AM UTC
Resolved
Aug 17, 2025, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Aug 17, 2025, 04:00 AM UTC

    Aug 16, 21:00 MST Completed - The scheduled maintenance has been completed. Aug 16, 13:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 1, 13:23 MST Scheduled - Your IPRO Cloud environment will undergo routine maintenance on 8/16/2025 from 1PM to 9PM MST. Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. Access to the following will be unavailable during this maintenance window: - IPRO Cloud Portal (Citrix) - IPRO Open Discovery - IPRO LiveEDA Search If you have any questions or concerns, please email [email protected]

Read the full incident report →

Notice April 25, 2025

Issues with IPRO Cloud Services - US sites

Detected by Pingoru
Apr 25, 2025, 03:38 PM UTC
Resolved
Apr 25, 2025, 05:47 PM UTC
Duration
2h 8m
Affected: IPRO Services Environment - USAIPRO Services Environment - USA 2IPRO Services Environment - USA 3
Timeline · 3 updates
  1. investigating Apr 25, 2025, 03:38 PM UTC

    We are currently investigating an issue accessing IPRO Cloud Services sites in the US.

  2. monitoring Apr 25, 2025, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Apr 25, 2025, 05:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 6, 2025

Issues accessing Open Discovery sites

Detected by Pingoru
Feb 06, 2025, 08:48 PM UTC
Resolved
Feb 06, 2025, 08:56 PM UTC
Duration
7m
Affected: IPRO Cloud - USIPRO Services Environment - USAIPRO Services Environment - USA 2IPRO Services Environment - USA 3
Timeline · 2 updates
  1. investigating Feb 06, 2025, 08:48 PM UTC

    We are currently investigating issues with accessing Open Discovery sites in US IPRO Cloud.

  2. resolved Feb 06, 2025, 08:56 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor November 5, 2024

Issues with CloudFiles

Detected by Pingoru
Nov 05, 2024, 02:43 PM UTC
Resolved
Nov 05, 2024, 02:46 PM UTC
Duration
3m
Affected: IPRO Cloud - USIPRO Cloud - CAIPRO Services Environment - USAIPRO Services Environment - USA 2IPRO Services Environment - USA 3IPRO Services Environment - Canada
Timeline · 2 updates
  1. identified Nov 05, 2024, 02:43 PM UTC

    We have identified an issue with the portal at cloudfiles.iprotech.com. This issue also affects connections through Filezilla.

  2. resolved Nov 05, 2024, 02:46 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor October 28, 2024

Issues with ticketing portal

Detected by Pingoru
Oct 28, 2024, 02:09 PM UTC
Resolved
Oct 28, 2024, 03:15 PM UTC
Duration
1h 6m
Affected: IPRO Cloud - USIPRO Cloud - CAIPRO Cloud - EUIPRO Services Environment - USAIPRO Services Environment - USA 2IPRO Services Environment - USA 3IPRO Services Environment - Canada
Timeline · 2 updates
  1. investigating Oct 28, 2024, 02:09 PM UTC

    We are currently experiencing issues with the ticketing portal for [email protected]. Requests for IPRO Services/Cloud may not receive a response during this time.

  2. resolved Oct 28, 2024, 03:15 PM UTC

    This issue has been resolved.

Read the full incident report →

Major September 5, 2024

Issues with Citrix in IPRO Cloud Canada

Detected by Pingoru
Sep 05, 2024, 12:40 PM UTC
Resolved
Sep 05, 2024, 03:43 PM UTC
Duration
3h 2m
Affected: IPRO Cloud Login Portal
Timeline · 3 updates
  1. investigating Sep 05, 2024, 12:40 PM UTC

    We are investigating issues with Citrix Connections to IPRO Cloud Canada.

  2. monitoring Sep 05, 2024, 02:52 PM UTC

    A fix has been implemented and we are testing/monitoring.

  3. resolved Sep 05, 2024, 03:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 9, 2024

Issues with Canada sites

Detected by Pingoru
Jul 09, 2024, 07:28 PM UTC
Resolved
Jul 09, 2024, 08:05 PM UTC
Duration
36m
Affected: IPRO Cloud - CAIPRO Services Environment - Canada
Timeline · 3 updates
  1. investigating Jul 09, 2024, 07:28 PM UTC

    We are currently investigating issues with access to IPRO Cloud Canada instances.

  2. monitoring Jul 09, 2024, 07:48 PM UTC

    A fix has been implemented and we are monitoring the issue.

  3. resolved Jul 09, 2024, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2024

IPRO Cloud Remote Desktop Licensing Issue

Detected by Pingoru
Jun 10, 2024, 03:52 PM UTC
Resolved
Jun 10, 2024, 08:16 PM UTC
Duration
4h 24m
Affected: IPRO Cloud - USIPRO Cloud - CAIPRO Cloud Login Portal
Timeline · 2 updates
  1. investigating Jun 10, 2024, 03:52 PM UTC

    We are currently investigating issues with Remote Desktop Licensing in IPRO Cloud Citrix Sessions. The warning message states you may be signed out, but you should not actually be signed out from your Citrix session. Thanks for your patience as we investigate this.

  2. resolved Jun 10, 2024, 08:16 PM UTC

    This issue has been resolved

Read the full incident report →