IPFone experienced a minor incident on September 29, 2021, lasting 5d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 29, 2021, 01:35 PM UTC
We continue to work with Bandwidth as we noticed intermittent inbound calling issues. Customers may experience drop calls or one-way audio issues. Bandwidth.com has acknowledged to IPFone they have been the victim of a Distributed Denial of Service (DDoS) attack and are currently working to mitigate the impact. Bandwidth’s engineers are responding in real-time and their management has committed to keeping us informed of the latest developments.
- monitoring Sep 29, 2021, 04:02 PM UTC
Bandwidth is currently investigating an incident impacting inbound calls from Verizon Wireless to the Bandwidth network. Inbound calls may experience intermittent failures. Bandwidth’s engineers are responding in real-time and their management has committed to keeping us informed of the latest developments. We will continue to provide updates as they become available.
- investigating Sep 29, 2021, 06:45 PM UTC
We continue monitoring intermittent inbound calling issues. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.
- investigating Sep 29, 2021, 08:06 PM UTC
We continue monitoring intermittent inbound calling issues. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged
- monitoring Sep 29, 2021, 10:25 PM UTC
Bandwidth teams are observing expected network behavior with successful call completion. We will continue to monitor and provide updates accordingly.
- monitoring Sep 30, 2021, 01:27 PM UTC
Bandwidth teams are observing expected network behavior with successful call completion. We will continue to monitor and provide updates accordingly. We will continue to provide updates as they become available.
- monitoring Sep 30, 2021, 03:02 PM UTC
Bandwidth teams are observing expected network behavior with successful call completion. We will continue to monitor and provide updates accordingly. We will continue to provide updates as they become available.
- monitoring Sep 30, 2021, 04:56 PM UTC
Bandwidth.com has reported that their services have been stable. We are asking customers to report any additional issues to our support team for further investigation. Monitoring of services will continue, and additional information will be posted as it becomes available.
- resolved Oct 04, 2021, 08:48 PM UTC
Bandwidth have indicated normal traffic patterns through the weekend and today. Our team will continued monitoring traffic to make sure all inbound and outbound call are working as expected.