IONOS Canada experienced a minor incident on April 8, 2024 affecting Cloud Backup, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Backup
Update timeline
- identified Apr 08, 2024, 01:53 PM UTC
Some customers may face issues while using their Cloud Backup
- identified Apr 09, 2024, 07:59 AM UTC
Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
- identified Apr 10, 2024, 03:16 PM UTC
We are continuing to work on restoring these features (services). We apologize for the inconvenience caused and thank you for your patience.
- identified Apr 11, 2024, 04:00 PM UTC
We have successfully minimized the disruption and are working to completely resolve it as soon as possible.
- resolved Apr 12, 2024, 12:05 PM UTC
The issue has been resolved.