IONOS Canada incident

Email client authentication issues

Minor Resolved View vendor source →

IONOS Canada experienced a minor incident on May 23, 2024 affecting Webmail, lasting 4d 9h. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 07:38 AM UTC
Resolved
May 27, 2024, 04:56 PM UTC
Duration
4d 9h
Detected by Pingoru
May 23, 2024, 07:38 AM UTC

Affected components

Webmail

Update timeline

  1. investigating May 23, 2024, 07:38 AM UTC

    Currently, some customers may face authentication issues with their email client. In case of problems with your mail software, we recommend you to use webmail via https://mail.ionos.ca/.

  2. resolved May 27, 2024, 04:56 PM UTC

    The issue has been resolved.