IONOS Canada experienced a major incident on September 30, 2024 affecting Support Tool and Billing Service, lasting 14h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Support ToolBilling Service
Update timeline
- identified Sep 30, 2024, 01:20 PM UTC
Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
- identified Sep 30, 2024, 02:47 PM UTC
Our technicians are currently working on resolving this issue. Due to a technical problem, some customers are unable to download their invoices in the Control Panel.
- identified Sep 30, 2024, 05:13 PM UTC
We are continuing to work on restoring these features (services).
- identified Sep 30, 2024, 07:51 PM UTC
We are still working on resolving this issue. More information will follow soon.
- resolved Oct 01, 2024, 03:47 AM UTC
The issue has been resolved. Our apologies for the inconvenience caused.