IONOS Canada incident

Invoice download is not possible

Minor Resolved View vendor source →

IONOS Canada experienced a minor incident on January 10, 2025 affecting Billing Service, lasting 6h 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2025, 05:06 AM UTC
Resolved
Jan 10, 2025, 11:58 AM UTC
Duration
6h 51m
Detected by Pingoru
Jan 10, 2025, 05:06 AM UTC

Affected components

Billing Service

Update timeline

  1. identified Jan 10, 2025, 05:06 AM UTC

    Due to a technical issue, it is not possible to download invoices in the Control Panel. Our technicians are currently working on resolving this issue.

  2. resolved Jan 10, 2025, 11:58 AM UTC

    The issue has been resolved. Thank you for your patience and understanding.