IONOS Canada incident

Access to Cloud Panel may not be possible

Minor Resolved View vendor source →

IONOS Canada experienced a minor incident on April 8, 2025 affecting Cloud Panel, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 07:20 AM UTC
Resolved
Apr 08, 2025, 08:52 AM UTC
Duration
1h 31m
Detected by Pingoru
Apr 08, 2025, 07:20 AM UTC

Affected components

Cloud Panel

Update timeline

  1. identified Apr 08, 2025, 07:20 AM UTC

    Some customers are experiencing issues accessing their Cloud Panel.

  2. identified Apr 08, 2025, 07:39 AM UTC

    Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.

  3. identified Apr 08, 2025, 07:59 AM UTC

    We are still working on resolving the technical issue. Thank you for your patience.

  4. identified Apr 08, 2025, 08:26 AM UTC

    We have eliminated the disruption for some of those affected.

  5. monitoring Apr 08, 2025, 08:45 AM UTC

    We are monitoring the situation to ensure that the issue does not reoccur.

  6. resolved Apr 08, 2025, 08:52 AM UTC

    The issue has been resolved.