IONOS Canada experienced a minor incident on April 23, 2025 affecting Customer Hotline, lasting 21h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Hotline
Update timeline
- identified Apr 23, 2025, 09:02 PM UTC
Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use +1 816 621 4910. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. You may also contact our support team via e-mail at [email protected] or via chat.
- resolved Apr 24, 2025, 06:10 PM UTC
The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.