IONOS Canada incident

Disruption in MyWebsite with eCommerce integration

Major Resolved View vendor source →

IONOS Canada experienced a major incident on May 8, 2025 affecting Online Store, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 12:39 PM UTC
Resolved
May 08, 2025, 02:49 PM UTC
Duration
2h 10m
Detected by Pingoru
May 08, 2025, 12:39 PM UTC

Affected components

Online Store

Update timeline

  1. identified May 08, 2025, 12:39 PM UTC

    Some customers may be experiencing issues while using their MyWebsite product with eCommerce integration. The issue may affect the store management panel and the store pages in live sites.

  2. identified May 08, 2025, 02:34 PM UTC

    We have found the cause for the disruption and are working on resolving it.

  3. resolved May 08, 2025, 02:49 PM UTC

    The issue has been resolved.