Ionic Framework experienced a major incident on June 6, 2022 affecting Ionic Support, lasting 10h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2022, 03:18 PM UTC
The Ionic ticketing system and Knowledge Base are affected due to an issue with our Zendesk instance. Users may be unable to access the ticketing system or KB until the problem is resolved. We anticipate some delays when the service is restored to clear any backlog. Thanks for your patience!
- identified Jun 06, 2022, 05:25 PM UTC
We have identified the issue and working towards resolving it. You can directly email [email protected] in the interim to create new tickets, or inquire on your existing tickets. We will keep you posted as soon as we have further information. Thank you for your patience.
- resolved Jun 07, 2022, 01:46 AM UTC
Issues affecting the Ionic Zendesk instance appear to be resolved. Please do contact Ionic support in case you are seeing any issue with tickets or ticket responses. Thanks for your patience!