Ionic Framework experienced a major incident on June 5, 2024 affecting Ionic Appflow Build Service, lasting 11h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2024, 01:26 PM UTC
We are currently investigating an ongoing issue with iOS builds in Appflow.
- monitoring Jun 05, 2024, 01:42 PM UTC
A fix has been applied that should resolve iOS build failures and we are monitoring the results.
- resolved Jun 05, 2024, 08:58 PM UTC
This incident has been resolved.
- postmortem Jun 12, 2024, 08:21 PM UTC
Appflow production environment experienced an outage, which resulted in Appflow being unable to build iOS Apps. The incident occurred due to expiration of Ionic’s Certificate Authority \(CA\)—the trusted entity that ensures secure communications between the worker and controller that orchestrates iOS builds. The CA was mistakenly set to expire causing the workers to no longer communicate with the controller, leading to the disruption. The incident was resolved by generating a new certificate. To prevent such incidents in the future, Ionic’s CA rotation process is being reviewed for opportunities to increase reliability and security with additional monitoring.