Involve Visual Collaboration experienced a notice incident on January 4, 2021 affecting Technical Support Desk, lasting 7d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 04, 2021, 07:22 AM UTC
We are currently looking into the issue affecting inbound calls to the out of hours phone service, while this is being investigated please can you call the team on 01925937187, and the team will assist you from there. We will update once we have more information.
- identified Jan 04, 2021, 07:32 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 04, 2021, 03:13 PM UTC
The phone issue has been identified by the supplier and they are looking to rectify this currently.
- monitoring Jan 05, 2021, 07:22 AM UTC
A fix has been implemented and we can see that the service has come back fully operational, we will continue to monitor this over the next 24 hours.
- resolved Jan 11, 2021, 10:34 AM UTC
After monitoring this issue for a week we can now confirm that this issue is now fully resolved.