Invoice Simple incident

Major service outage

Critical Resolved View vendor source →

Invoice Simple experienced a critical incident on August 31, 2019 affecting Invoice service, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2019, 05:05 PM UTC
Resolved
Aug 31, 2019, 06:36 PM UTC
Duration
1h 30m
Detected by Pingoru
Aug 31, 2019, 05:05 PM UTC

Affected components

Invoice service

Update timeline

  1. investigating Aug 31, 2019, 05:05 PM UTC

    Our service is experiencing a temporary outage. This outage is preventing invoices from being sent, and preventing our web app from working properly, and for some users preventing invoices from being created. We're terribly sorry about this, we're working hard right now to get things back up and running. We hope to have everything working again later today.

  2. monitoring Aug 31, 2019, 06:28 PM UTC

    Everything appears to be working normally now. Users on the web might need to LOGOUT then LOGIN again.

  3. monitoring Aug 31, 2019, 06:28 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Aug 31, 2019, 06:35 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 31, 2019, 06:36 PM UTC

    Thanks for your patience, everything appears to be back to normal now