INVIDI Pulse incident
Pulse Raw Data Export - Service Degradation
INVIDI Pulse experienced a major incident on March 2, 2022 affecting Analytics/Reporting, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 02, 2022, 07:06 AM UTC
We are experiencing a service degradation with Pulse Raw Data Export (Missing some folders and files). Engineering team identified the issue are currently reprocessing the missing data for the period. Fixed/reprocessed data for that period will be in a separate folder "IDR-1234". We will provide our next update by 2nd March 14:00 UTC.
- identified Mar 02, 2022, 10:32 AM UTC
Fixed/reprocessed data for that period will be in a separate folder "IDR-1234". We will provide our next update by 2nd March 17:00 UTC.
- identified Mar 02, 2022, 01:16 PM UTC
50% of the data processing is completed and Fixed/reprocessed data will be in a separate folder "IDR-1234". We will provide our next update by 2nd March 18:00 UTC.
- identified Mar 02, 2022, 04:06 PM UTC
Data processing is still in progress, we will provide our next update by 3rd March 8:00 UTC.
- identified Mar 03, 2022, 09:17 AM UTC
70% of the data processing is completed, we will provide our next update by 3rd March 16:00 UTC.
- identified Mar 03, 2022, 04:18 PM UTC
The most of the data processing has been completed now and should be available in bucket "run=0". We will provide our next update by 4th March 8:00 UTC.
- identified Mar 04, 2022, 08:34 AM UTC
Everyone should have their files available now in the original location (run=0) except one of our customers who we have informed separately through their support ticket.
- resolved Mar 04, 2022, 12:49 PM UTC
This incident has been resolved now.