INVIDI Pulse incident

Pulse Performance Metrics - Service Disruption

INVIDI Pulse experienced a major incident on September 26, 2023 affecting Analytics/Reporting, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started: Sep 26, 2023, 02:46 PM UTC
Resolved: Sep 28, 2023, 08:15 AM UTC
Duration: 1d 17h
Detected by Pingoru: Sep 26, 2023, 02:46 PM UTC

Affected components

Analytics/Reporting

Update timeline

identified Sep 26, 2023, 02:46 PM UTC

We are experiencing a service disruption with Pulse Performance Metrics which in some cases might have resulted in data discrepancies as well. Custom Reporting is not affected. Our engineers are actively working on a solution, we will provide an update latest by tomorrow at 15:00 UTC.
identified Sep 27, 2023, 11:54 AM UTC

We are continuing work to resolve the issue with Performance Metrics. The only day left with possible discrepancies is the 25th of September, we will provide our next update latest by tomorrow.
resolved Sep 28, 2023, 08:15 AM UTC

The Performance Metrics service degradation has been addressed and all services are back to normal. Apologies for the inconveniences this may have caused you. Thank you for your patience.