INVERS incident
Cellular connectivity issues affecting mainly CloudBoxx 4G units
INVERS experienced a notice incident on June 13, 2025 affecting CloudBoxx 1020 (LTE-M / 2G) and CloudBoxx 4G (LTE / 2G) and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2025, 09:27 AM UTC
We currently experience cellular connectivity issues. We are investigating.
- investigating Jun 13, 2025, 09:33 AM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2025, 09:34 AM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2025, 09:35 AM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2025, 09:47 AM UTC
We are continuing to work with our partners' teams on this issue. We have reached a plateau in terms of missing connections, but have not yet seen any improvement. We will continue to post updates here.
- identified Jun 13, 2025, 10:06 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 13, 2025, 10:09 AM UTC
The values are back to normal levels.
- monitoring Jun 13, 2025, 10:22 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 13, 2025, 10:23 AM UTC
We will monitor it for another hour. If it remains unremarkable, we will close the incident.
- identified Jun 13, 2025, 10:36 AM UTC
The connections are not remaining stable at the low level; we are continuing to work on the issue with our partners.
- monitoring Jun 13, 2025, 10:47 AM UTC
The values are back to normal levels again. We are continuing to monitor for any further issues.
- monitoring Jun 13, 2025, 10:57 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 13, 2025, 11:55 AM UTC
This incident has been resolved.
- postmortem Jun 16, 2025, 11:28 AM UTC
Our teams \(Support & Connectivity\) have compiled a post-mortem report, which INVERS customers can request at [[email protected]](mailto:[email protected]).