INVERS experienced a minor incident on June 26, 2025 affecting CloudBoxx 1020 (LTE-M / 2G) and CloudBoxx 4G (LTE / 2G) and 1 more component, lasting 14h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2025, 05:04 PM UTC
We were notified that one of our SIM providers detected a possible issue. At the moment it seems we are unaffected. We are closely monitoring and will update if necessary.
- investigating Jun 26, 2025, 05:42 PM UTC
A disruption on the network of one of our SIM provider's partners seems to be affecting some of our customers in France. The SIM provider has reported this issue to their partner carrier, and an investigation to determine the scope and cause is underway. We already see improvements in our statistics and are closely monitoring.
- investigating Jun 26, 2025, 07:10 PM UTC
We don't see any further improvement but no further degradation. We are waiting for an update from the SIM provider.
- investigating Jun 26, 2025, 08:42 PM UTC
Engineers are working on the issue. We'll post updates about their progress.
- monitoring Jun 26, 2025, 08:52 PM UTC
Connections have recovered. We keep monitoring.
- monitoring Jun 26, 2025, 09:38 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 27, 2025, 06:07 AM UTC
Since yesterday, there have been isolated connectivity issues due to severe weather in France. Our teams have been monitoring the connections provided by our French partners since yesterday morning European time. The error rates were slightly elevated in some cases. We are keeping an eye on the situation and will set the status to “resolved” once everything is back to normal.
- resolved Jun 27, 2025, 08:00 AM UTC
This incident has been resolved.