Intuned incident

Payloads stuck in pending state

Minor Resolved View vendor source →

Intuned experienced a minor incident on August 17, 2026 affecting API Runs and Jobs, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 08:51 PM UTC
Resolved
Aug 17, 2026, 10:06 PM UTC
Duration
1h 14m
Detected by Pingoru
Aug 17, 2026, 08:51 PM UTC

Affected components

API RunsJobs

Update timeline

  1. investigating Aug 17, 2026, 08:51 PM UTC

    Status: Investigating Some Runs are stuck in a pending state and are not progressing. Affected components API Runs (Degraded performance)

  2. identified Aug 17, 2026, 09:05 PM UTC

    Status: Identified The root cause of the issue has been identified and we are pushing a fix. Affected components API Runs (Degraded performance)

  3. monitoring Aug 17, 2026, 09:47 PM UTC

    Status: Monitoring Payloads are back to be processed again. and alerts count has dropped down. Affected components API Runs (Operational)

  4. resolved Aug 17, 2026, 10:06 PM UTC

    Status: Resolved All payloads are back to normal processing flow. Affected components API Runs (Operational) Jobs (Operational)