Intralinks incident

VDRPro is currently inaccessible to multiple clients

Notice Resolved View vendor source →

Intralinks experienced a notice incident on July 18, 2025 affecting Australia, New Zealand and Europe, Middle East and Africa and 1 more component, lasting 23h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 05:45 AM UTC
Resolved
Jul 19, 2025, 05:23 AM UTC
Duration
23h 37m
Detected by Pingoru
Jul 18, 2025, 05:45 AM UTC

Affected components

Australia, New ZealandEurope, Middle East and AfricaEast AsiaNorth America and the Rest of the World

Update timeline

  1. investigating Jul 18, 2025, 05:45 AM UTC

    We are currently investigating this issue.

  2. identified Jul 18, 2025, 06:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 18, 2025, 08:52 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 18, 2025, 08:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 18, 2025, 02:20 PM UTC

    We are still reviewing and monitoring the issue as this is happening in only certain regions of the world.

  6. monitoring Jul 18, 2025, 03:57 PM UTC

    We have additional customers are reporting issues connecting to certain Intralinks sites. This is due to recent DNS changes that have not yet propagated across all Internet Service Providers (ISPs).

  7. monitoring Jul 18, 2025, 04:58 PM UTC

    The underlying incident has been resolved. All services are available and we will continue to monitor as Internet Service Providers continue to update their records.

  8. resolved Jul 19, 2025, 05:23 AM UTC

    The issue is now resolved.