InterviewStream experienced a critical incident on January 8, 2026 affecting interviewstream on demand and interviewstream connect and 1 more component, lasting 7h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2026, 08:36 PM UTC
We are investigating an incident with rivs.com impacting access. Users may experience an error message when attempting to access the rivs.com site. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- identified Jan 08, 2026, 10:08 PM UTC
We have identified the problem and are working on implementing a fix. Users may continue to experience an error message when attempting to access http://login.rivs.com/. We will continue to provide updates as we learn more. Thank you for your patience and our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com
- monitoring Jan 09, 2026, 01:45 AM UTC
A fix has been implemented, and we are actively monitoring the results. Thank you for your patience and understanding. Best Regards, interviewstream support https://support.interviewstream.com
- resolved Jan 09, 2026, 04:05 AM UTC
The issue impacting login access to https://login.rivs.com/ has been resolved. The platform has been restored and is fully operational. If you experience any further issues, please contact our support team. Thank you for your patience and understanding. interviewstream Technical Support https://support.interviewstream.com
- postmortem Jan 14, 2026, 09:50 PM UTC
### **Root Cause:** * The incident was caused by inaccessible deployment files combined with server resource settings that exceeded system capacity, leading to failed deployments and service instability. ### **Resolution Details:** * Our development team identified and corrected the configurations. Restoring normal platform functionality for all users. ### **Remediation Items:** * To prevent this from happening again, we’re improving how deployment files are managed, ensuring server settings better match system capacity, reviewing options to ensure stronger monitoring and checks before deployments, and improving access for faster troubleshooting.