InterNetX incident

Disruption - Core Network Services

Major Resolved View vendor source →

InterNetX experienced a major incident on March 11, 2024 affecting User Interface and User Interface and 1 more component, lasting 5h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 11:50 AM UTC
Resolved
Mar 11, 2024, 05:01 PM UTC
Duration
5h 11m
Detected by Pingoru
Mar 11, 2024, 11:50 AM UTC

Affected components

User InterfaceUser InterfaceCloud ServerAPIAPIBare Metal ServerData Center MUCKubernetes ClusterDomain StudioReseller Cloud

Update timeline

  1. investigating Mar 11, 2024, 12:07 PM UTC

    Our Core Network at our Munich Datacenter is currently affected due to a technical disruption – the availability of customer systems on this Datacenter is temporarily restricted. We have already taken appropriate measures and are working hard to resolve the situation. Full services will be available again shortly. We apologize for any inconvenience and thank you for your understanding.

  2. identified Mar 11, 2024, 12:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2024, 12:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2024, 05:01 PM UTC

    This incident has been resolved.