Intermountain Health App incident

Cerner services are unavailable causing multiple My Health services to be impacted.

Notice Resolved View vendor source →

Intermountain Health App experienced a notice incident on May 8, 2024, lasting 23h 27m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 02:37 AM UTC
Resolved
May 09, 2024, 02:05 AM UTC
Duration
23h 27m
Detected by Pingoru
May 08, 2024, 02:37 AM UTC

Update timeline

  1. investigating May 08, 2024, 02:37 AM UTC

    At this time multiple My Health+ services are being impacted. Teams are engaged and working determine the cause of the issue. We apologize for any inconvenience this has caused. No ETR.

  2. investigating May 08, 2024, 02:55 AM UTC

    My Care Team, Upcoming appointments, messaging, and medications are currently impacted.

  3. resolved May 08, 2024, 05:07 AM UTC

    This incident has been resolved. Cerner issues have cleared and MHP services are now available.