Intermountain Health App incident

Patient Portal Notifications and Health Records experience degraded.

Major Resolved View vendor source →

Intermountain Health App experienced a major incident on March 14, 2025 affecting Online Patient Portal and Apple Mobile App and 1 more component, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2025, 09:34 PM UTC
Resolved
Mar 17, 2025, 04:09 PM UTC
Duration
2d 18h
Detected by Pingoru
Mar 14, 2025, 09:34 PM UTC

Affected components

Online Patient PortalApple Mobile AppAndroid Mobile AppText Message NotificationsE-Mail Notifications

Update timeline

  1. investigating Mar 14, 2025, 09:34 PM UTC

    Users may experience issues with notifications and health record features. We are actively investigating the issue. We apologize for any inconvenience this has caused.

  2. monitoring Mar 15, 2025, 03:34 AM UTC

    A fix has been implemented and we are continuing to monitor. Thank you for your patience.

  3. resolved Mar 17, 2025, 04:09 PM UTC

    This incident has been resolved.