Intermountain Health App incident

Limitations with Online Scheduling and Messages

Minor Resolved View vendor source →

Intermountain Health App experienced a minor incident on April 21, 2025 affecting Online Patient Portal and Apple Mobile App and 1 more component, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 02:33 PM UTC
Resolved
Apr 21, 2025, 08:41 PM UTC
Duration
6h 8m
Detected by Pingoru
Apr 21, 2025, 02:33 PM UTC

Affected components

Online Patient PortalApple Mobile AppAndroid Mobile App

Update timeline

  1. investigating Apr 21, 2025, 02:33 PM UTC

    At this time, users may experience issues with online scheduling functionality and access to their messages. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. investigating Apr 21, 2025, 07:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 21, 2025, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 21, 2025, 08:41 PM UTC

    This incident has been resolved.