Intermountain Health App incident

Login issues

Minor Resolved View vendor source →

Intermountain Health App experienced a minor incident on February 8, 2024 affecting Online Patient Portal and Apple Mobile App and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2024, 05:00 PM UTC
Resolved
Feb 08, 2024, 08:20 PM UTC
Duration
3h 20m
Detected by Pingoru
Feb 08, 2024, 05:00 PM UTC

Affected components

Online Patient PortalApple Mobile AppAndroid Mobile App

Update timeline

  1. investigating Feb 08, 2024, 05:00 PM UTC

    Presently, we are encountering difficulties with user logins. Our team is actively investigating the root cause of this matter. We sincerely apologize for any inconvenience this may have generated.

  2. identified Feb 08, 2024, 05:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 08, 2024, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 08, 2024, 05:41 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 08, 2024, 08:20 PM UTC

    This incident has been resolved.