Intermountain Health App incident

Connect Care Currently Unavailable

Notice Resolved View vendor source →

Intermountain Health App experienced a notice incident on January 16, 2025 affecting Online Patient Portal and Apple Mobile App and 1 more component, lasting 5d 3h. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 06:44 PM UTC
Resolved
Jan 21, 2025, 10:10 PM UTC
Duration
5d 3h
Detected by Pingoru
Jan 16, 2025, 06:44 PM UTC

Affected components

Online Patient PortalApple Mobile AppAndroid Mobile AppConnect Care Video Visit Service

Update timeline

  1. investigating Jan 16, 2025, 06:44 PM UTC

    At this time, there are intermittent issues connecting to Connect Care Provider. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. investigating Jan 16, 2025, 06:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 17, 2025, 01:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2025, 10:10 PM UTC

    This incident has been resolved.