Intermountain Health App incident

Login Experience Degraded

Minor Resolved View vendor source →

Intermountain Health App experienced a minor incident on April 4, 2025 affecting Online Patient Portal and Apple Mobile App and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 02:23 AM UTC
Resolved
Apr 04, 2025, 03:05 AM UTC
Duration
41m
Detected by Pingoru
Apr 04, 2025, 02:23 AM UTC

Affected components

Online Patient PortalApple Mobile AppAndroid Mobile App

Update timeline

  1. investigating Apr 04, 2025, 02:23 AM UTC

    At this time we are experiencing issues when users try to login. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. monitoring Apr 04, 2025, 02:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 04, 2025, 03:05 AM UTC

    The issue has been resolved. There were some patches on the PING servers. DXC is investigating the root cause.

  4. resolved Apr 04, 2025, 03:05 AM UTC

    This incident has been resolved.