Intercom incident
[AU Hosting] Delays in sending emails from Intercom
Intercom experienced a minor incident on February 24, 2026 affecting Omnichannel and Outbound and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 24, 2026, 07:32 PM UTC
Status: Identified Intercom's outbound email provider is experiencing an outage, impacting workspaces hosted in Intercom's USA and Australia regions. All outbound emails including administrative emails such as sign-up verification and notifications are affected. We're monitoring the situation. Affected components Omnichannel (Partial outage) Outbound (Partial outage) Other (Partial outage)
- monitoring Feb 24, 2026, 07:43 PM UTC
Status: Monitoring Things are looking better now and we're processing our backlogs. Affected components Omnichannel (Partial outage) Outbound (Partial outage) Other (Partial outage)
- resolved Feb 24, 2026, 07:51 PM UTC
Status: Resolved Email sending was delayed between 18:53 UTC - 19:33 UTC. Email sending is back to normal. Affected components Omnichannel (Operational) Outbound (Operational) Other (Operational)