[AU Hosting] Inbound Phone calls not routing to Teammates

Update timeline

1. investigating Feb 27, 2026, 04:44 PM UTC

   Status: Investigating We're receiving reports that there is an issue routing inbound phone calls. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Web Messenger (Operational) Fin AI Agent (Operational) Webhooks (Operational) Copilot (Operational) Omnichannel (Operational) Help Center (Operational) Other (Operational) Inbox (Operational) Tickets (Operational) Knowledge Hub (Operational) Apps and Integrations (Operational) Mobile Messenger (Operational) REST API (Operational) Phone (Partial outage) Outbound (Operational) Reporting (Operational)

2. resolved Feb 27, 2026, 05:53 PM UTC

   Status: Resolved The team has shipped a fix and all phone calls should be properly routed now. Affected components Inbox (Operational) Webhooks (Operational) Copilot (Operational) Apps and Integrations (Operational) Web Messenger (Operational) Phone (Operational) REST API (Operational) Outbound (Operational) Fin AI Agent (Operational) Tickets (Operational) Omnichannel (Operational) Reporting (Operational) Other (Operational) Mobile Messenger (Operational) Help Center (Operational) Knowledge Hub (Operational)