[AU Hosting] Helpdesk functionality degraded

Update timeline

1. identified Mar 04, 2026, 10:52 AM UTC

   Status: Identified We have identified a problem loading User and Conversation Data within the Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Omnichannel (Operational) Other (Operational) Knowledge Hub (Operational) Mobile Messenger (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Webhooks (Operational) Copilot (Operational) Tickets (Operational) Reporting (Operational) Inbox (Partial outage) Phone (Operational) Help Center (Operational) Apps and Integrations (Operational) Outbound (Operational) REST API (Operational)

2. resolved Mar 04, 2026, 11:35 AM UTC

   Status: Resolved From 10:52 - 11:35 UTC, User Data and Conversation Data would not load in the Helpdesk. There were also failures in Ticket Creation. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Mobile Messenger (Operational) REST API (Operational) Outbound (Operational) Omnichannel (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Phone (Operational) Webhooks (Operational) Copilot (Operational) Tickets (Operational) Other (Operational) Inbox (Operational) Help Center (Operational) Apps and Integrations (Operational) Reporting (Operational) Knowledge Hub (Operational)