[EU Hosting] Inbound Phone calls not routing to Teammates

Update timeline

1. investigating Feb 27, 2026, 04:44 PM UTC

   Status: Investigating We're receiving reports that there is an issue routing inbound phone calls. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Help Center (Operational) Reporting (Operational) REST API (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Copilot (Operational) Other (Operational) Mobile Messenger (Operational) Inbox (Operational) Webhooks (Operational) Omnichannel (Operational) Apps and Integrations (Operational) Knowledge Hub (Operational) Outbound (Operational) Phone (Partial outage) Tickets (Operational)

2. resolved Feb 27, 2026, 05:53 PM UTC

   Status: Resolved The team has shipped a fix and all phone calls should be properly routed now. Affected components Web Messenger (Operational) Webhooks (Operational) Omnichannel (Operational) Reporting (Operational) Mobile Messenger (Operational) Tickets (Operational) Help Center (Operational) Apps and Integrations (Operational) Knowledge Hub (Operational) Other (Operational) Fin AI Agent (Operational) Inbox (Operational) Outbound (Operational) Phone (Operational) REST API (Operational) Copilot (Operational)