Intercom incident
[EU Hosting] Elevated 5xx errors on Help Center
Intercom experienced a minor incident on March 29, 2026 affecting Fin AI Agent and Inbox and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Mar 29, 2026, 06:41 AM UTC
Status: Resolved We experienced elevated 5xx errors with our help center product between 05.43 UTC to 06.04 UTC. The issue has been resolved and all functionality should be back to normal. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour. Affected components Mobile Messenger (Operational) Fin AI Agent (Operational) Phone (Operational) Reporting (Operational) Inbox (Operational) Copilot (Operational) Omnichannel (Operational) Help Center (Operational) Webhooks (Operational) Outbound (Operational) Other (Operational) Knowledge Hub (Operational) Web Messenger (Operational) REST API (Operational) Tickets (Operational) Apps and Integrations (Operational)