Intercom incident
[US Hosting] Delayed and Blocked Email Sending to Yahoo email address
Intercom experienced a minor incident on January 30, 2026 affecting Outbound, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2026, 04:22 PM UTC
Status: Investigating We are investigating reports of delayed and blocked sending of outbound email to Yahoo email addresses. We’ll update you here as soon as we have more specific information. Affected components Outbound (Degraded performance)
- monitoring Jan 30, 2026, 05:39 PM UTC
Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Outbound (Degraded performance)
- resolved Jan 30, 2026, 05:53 PM UTC
Status: Resolved We've worked with Yahoo to fix a configuration issue on their side. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Outbound (Operational)