Intercom incident
[US Hosting] Delays in sending emails from Intercom
Affected components
Update timeline
- identified Feb 24, 2026, 07:32 PM UTC
Status: Identified Intercom's outbound email provider is experiencing an outage, impacting workspaces hosted in Intercom's USA and Australia regions. All outbound emails including administrative emails such as sign-up verification and notifications are affected. We're monitoring the situation. Affected components Omnichannel (Partial outage) Outbound (Partial outage) Other (Partial outage)
- monitoring Feb 24, 2026, 07:43 PM UTC
Status: Monitoring Things are looking better now and we're processing our backlogs. Affected components Omnichannel (Partial outage) Outbound (Partial outage) Other (Partial outage)
- resolved Feb 24, 2026, 07:51 PM UTC
Status: Resolved Email sending was delayed between 18:53 UTC - 19:33 UTC. Email sending is back to normal. Affected components Omnichannel (Operational) Outbound (Operational) Other (Operational)
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