[US Hosting] Fin experiencing delays

Update timeline

1. identified Mar 02, 2026, 04:30 PM UTC

   Status: Identified Fin is currently experiencing difficulties. Fin may be slow to respond or escalate a conversation. Our team is aware of the issue and are currently investigating. We will update you here when we have more information. Affected components Apps and Integrations (Operational) Reporting (Operational) Outbound (Operational) Mobile Messenger (Operational) REST API (Operational) Help Center (Operational) Knowledge Hub (Operational) Web Messenger (Operational) Inbox (Operational) Webhooks (Operational) Other (Operational) Fin AI Agent (Degraded performance) Phone (Operational) Copilot (Operational) Tickets (Operational) Omnichannel (Operational)

2. resolved Mar 03, 2026, 05:00 AM UTC

   Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour. Affected components Mobile Messenger (Operational) Knowledge Hub (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Help Center (Operational) Phone (Operational) REST API (Operational) Copilot (Operational) Omnichannel (Operational) Reporting (Operational) Outbound (Operational) Inbox (Operational) Webhooks (Operational) Tickets (Operational) Apps and Integrations (Operational) Other (Operational)