Intercom incident
[US Hosting] Delays in conversation processing
Intercom experienced a minor incident on March 3, 2026 affecting Fin AI Agent and Inbox, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2026, 01:04 PM UTC
Status: Investigating We're investigating delays in processing conversations in Intercom in the USA hosting region. This will delay conversations reaching the inbox and being processed by Fin. Affected components Fin AI Agent (Degraded performance) Inbox (Degraded performance)
- identified Mar 03, 2026, 01:34 PM UTC
Status: Identified We're continuing to investigate delayed conversation processing. Affected components Fin AI Agent (Degraded performance) Inbox (Degraded performance)
- monitoring Mar 03, 2026, 01:50 PM UTC
Status: Monitoring We've fixed conversation processing and are monitoring the situation. Affected components Fin AI Agent (Degraded performance) Inbox (Degraded performance)
- resolved Mar 03, 2026, 02:08 PM UTC
Status: Resolved Between 12:32 UTC and 13:11 UTC there were intermittent delays in conversation processing of up to a few minutes, across all of Intercom and Fin in the USA hosting region. The cause of the problem has been mitigated and we're immediately working on a deeper fix. Affected components Fin AI Agent (Operational) Inbox (Operational)