Intellishift incident
Partial Telematics and GPS location live feed delays
Intellishift experienced a minor incident on September 5, 2024 affecting Telematics and GPS location, lasting 11h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2024, 12:20 PM UTC
We are currently investigating this issue.
- identified Sep 05, 2024, 03:23 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 05, 2024, 06:28 PM UTC
This is an intermittent issue that is impacting ~50% of devices. Our teams have identified this issue being a network related issue that is preventing the IntelliShift platform from receiving data in a timely fashion from certain devices in the field. We are continuing to work on a fix for the identified issue.
- monitoring Sep 05, 2024, 10:19 PM UTC
A fix has been implemented and we are monitoring results. At this time, the IntelliShift platform is receiving the data from the devices that were experiencing delays sending data to IntelliShift earlier today and processing that data accordingly.
- resolved Sep 06, 2024, 12:03 AM UTC
This incident has been resolved.
- postmortem Sep 06, 2024, 06:55 PM UTC
This intermittent issue that impacted select devices deployed by IntelliShift from providing a real-time GPS data feed to the IntelliShift Map View, Fleet Status, and Mobile apps was caused by a network issue discovered on our third-party data providers system. IntelliShift assisted in identifying the issue and monitored all systems as our third-party data provided applied a fix to resolve the intermittent delays in the live feed. This fix was a permanent solution to prevent this network issue from impacting the live telematics feed in the future.