Intellishift incident

Extended load times accessing IntelliShift app

Minor Resolved View vendor source →

Intellishift experienced a minor incident on September 18, 2024 affecting Web Application and Telematics and GPS location, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2024, 12:08 PM UTC
Resolved
Sep 18, 2024, 01:52 PM UTC
Duration
1h 44m
Detected by Pingoru
Sep 18, 2024, 12:08 PM UTC

Affected components

Web ApplicationTelematics and GPS location

Update timeline

  1. investigating Sep 18, 2024, 12:08 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 18, 2024, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 18, 2024, 01:22 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 18, 2024, 01:52 PM UTC

    This incident has been resolved. Users may experience some minor delays in the Telematics and GPS location as all devices continue to update to real-time.

  5. postmortem Sep 20, 2024, 07:15 PM UTC

    Our investigation revealed an infrastructure issue that added resource pressure to the affected systems. Our teams actively monitored and analyzed all components of the affected systems and confirmed we have addressed the contributing factors that resulted in intermittent application latency.