Intellishift incident

Extended load times accessing IntelliShift app

Critical Resolved View vendor source →

Intellishift experienced a critical incident on September 18, 2024 affecting Web Application and Telematics and GPS location and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2024, 07:22 PM UTC
Resolved
Sep 18, 2024, 07:55 PM UTC
Duration
33m
Detected by Pingoru
Sep 18, 2024, 07:22 PM UTC

Affected components

Web ApplicationTelematics and GPS locationConnect API

Update timeline

  1. investigating Sep 18, 2024, 07:22 PM UTC

    IntelliShift's infrastructure teams are currently investigating this issue.

  2. identified Sep 18, 2024, 07:32 PM UTC

    Currently the IntelliShift Application is operational. The Telematics and GPS location on the Map and Fleet Status pages are still experiencing an issue. The issue has been identified and a fix is being implemented.

  3. resolved Sep 18, 2024, 07:55 PM UTC

    This incident has been resolved.

  4. postmortem Sep 20, 2024, 07:15 PM UTC

    Our investigation revealed an infrastructure issue that added resource pressure to the affected systems. Our teams actively monitored and analyzed all components of the affected systems and confirmed we have addressed the contributing factors that resulted in intermittent application latency.