Intellishift incident

IntelliShift Application Latency

Minor Resolved View vendor source →

Intellishift experienced a minor incident on November 26, 2024 affecting Web Application and Connect API, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 04:12 PM UTC
Resolved
Nov 26, 2024, 10:48 PM UTC
Duration
6h 35m
Detected by Pingoru
Nov 26, 2024, 04:12 PM UTC

Affected components

Web ApplicationConnect API

Update timeline

  1. investigating Nov 26, 2024, 04:12 PM UTC

    Select users reported intermittent IntelliShift application latency starting 11:00 AM EST. The IntelliShift team is investigating these performance issues causing extended load times for certain users.

  2. investigating Nov 26, 2024, 04:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 26, 2024, 04:51 PM UTC

    A fix for the IntelliShift application latency has been implemented and we are monitoring the results.

  4. resolved Nov 26, 2024, 10:48 PM UTC

    The IntelliShift team saw intermittent network performance issues in one of the regions of the IntelliShift architecture that caused extended load times for certain users.