Intellishift incident

IntelliShift Reports & Dashboards - Degraded Service

Minor Resolved View vendor source →

Intellishift experienced a minor incident on April 3, 2025 affecting Reports and Dashboards, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 01:00 PM UTC
Resolved
Apr 03, 2025, 06:27 PM UTC
Duration
5h 27m
Detected by Pingoru
Apr 03, 2025, 01:00 PM UTC

Affected components

Reports and Dashboards

Update timeline

  1. investigating Apr 03, 2025, 01:00 PM UTC

    At this time IntelliShift is experiencing a service degradation with regards to Reports & Dashboards. This means that at this time some Reports or Dashboards may not return data. We are throughly investigating this issue. Our team will update you along the process towards resolution.

  2. identified Apr 03, 2025, 01:31 PM UTC

    We have identified that the issue is related to an upstream Reporting Service that is currently experiencing issues which is affecting other services other then but including IntelliShift. Our team is engaged with 3rd Party Support to work to get this issue restored as soon as possible.

  3. monitoring Apr 03, 2025, 04:12 PM UTC

    The actions taken by our Upstream Reporting Service are showing signs of recovery. We're continuing to monitor the situation

  4. resolved Apr 03, 2025, 06:27 PM UTC

    This issue has been resolved.