- Detected by Pingoru
- Oct 08, 2026, 03:26 PM UTC
- Resolved
- Oct 09, 2026, 12:37 AM UTC
- Duration
- 9h 10m
Affected: Smartflows AutomationAI Agents
Timeline · 3 updates
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investigating Oct 08, 2026, 03:26 PM UTC
We are investigating an issue affecting some AI agents using an earlier version of the Azure-hosted GPT-4o model. Agents using newer versions are not currently known to be affected. We are working with Microsoft to resolve the issue and adjust routing to restore normal operation. We will provide updates as more information becomes available.
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monitoring Oct 08, 2026, 07:13 PM UTC
Service has been restored for the affected Azure-hosted GPT-4o model AI agents. We are monitoring performance and continue to work with Microsoft. We will provide further updates as more information becomes available.
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resolved Oct 09, 2026, 12:37 AM UTC
Microsoft has corrected the issue affecting the impacted Azure-hosted LLM, and normal operation has been restored for the affected AI agents. This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2026, 10:00 PM UTC
- Resolved
- Aug 04, 2026, 10:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 05, 2026, 01:16 PM UTC
Some customers may have experienced latency with inbound call transactions. Calls still completed but in some instances call delay could have exceeded 6secs.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 08:38 PM UTC
- Resolved
- May 08, 2026, 09:22 PM UTC
- Duration
- 44m
Affected: Phone Calling (PSTN)
Timeline · 2 updates
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investigating May 08, 2026, 08:38 PM UTC
We are currently investigating intermittent stability issues impacting call routing. Customers may experience delayed or inconsistent call completion behavior during this time. Our engineering teams are actively working on service behaviors. We will continue to provide updates as more information becomes available.
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resolved May 08, 2026, 09:22 PM UTC
A fix has been implemented and we are currently monitoring.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 01:23 AM UTC
- Resolved
- Apr 28, 2026, 03:26 AM UTC
- Duration
- 2h 2m
Affected: Smartflows Automation
Timeline · 3 updates
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investigating Apr 28, 2026, 01:23 AM UTC
We recently experienced a brief interruption affecting CPaaS deployments for new Smartflows, which may have caused intermittent call failures for a small number of customers. Service has been fully restored and our team is actively monitoring to ensure continued stability.
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monitoring Apr 28, 2026, 01:24 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 28, 2026, 03:26 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 08:38 PM UTC
- Resolved
- Apr 17, 2026, 09:25 PM UTC
- Duration
- 46m
Affected: Smart Communicator
Timeline · 5 updates
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investigating Apr 17, 2026, 08:38 PM UTC
We are currently investigating this issue.
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investigating Apr 17, 2026, 08:39 PM UTC
We are continuing to investigate this issue.
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investigating Apr 17, 2026, 09:18 PM UTC
Smart Communicator fix is in place and operational.
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investigating Apr 17, 2026, 09:23 PM UTC
We are continuing to investigate this issue.
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resolved Apr 17, 2026, 09:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 03:29 PM UTC
- Resolved
- Mar 27, 2026, 08:47 PM UTC
- Duration
- 5h 18m
Affected: Chicago Switch
Timeline · 3 updates
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investigating Mar 27, 2026, 03:29 PM UTC
We are currently investigating an intermittent header issue impacting a subset of calls. The issue is not widespread, and teams are actively working to identify the root cause and implement a resolution. Updates will be provided as more information becomes available.
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investigating Mar 27, 2026, 03:29 PM UTC
We are continuing to investigate this issue.
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resolved Mar 27, 2026, 08:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 12:19 PM UTC
- Resolved
- Mar 27, 2026, 12:55 PM UTC
- Duration
- 36m
Affected: Chicago Switch
Timeline · 6 updates
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investigating Mar 27, 2026, 12:19 PM UTC
Customers may encounter intermittent call processing issues with calls traversing our Chicago Switch. We are currently investigating the issue.
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investigating Mar 27, 2026, 12:24 PM UTC
We are continuing to investigate this issue.
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identified Mar 27, 2026, 12:39 PM UTC
The issue has been identified and a fix is being implemented.
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identified Mar 27, 2026, 12:40 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Mar 27, 2026, 12:41 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 27, 2026, 12:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2025, 12:28 AM UTC
- Resolved
- Dec 18, 2025, 09:08 PM UTC
- Duration
- 20h 39m
Affected: Smartflows Automation
Timeline · 3 updates
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investigating Dec 18, 2025, 12:28 AM UTC
We are currently investigating this issue.
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identified Dec 18, 2025, 04:27 PM UTC
Intelepeer is working on flow sync errors for newly deployed flows or changes to flows. Any current Smartflow that is deployed is working without issue but you could experience issues with updates or new flow deployments. We are working to mitigate this issue.
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resolved Dec 18, 2025, 09:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:33 PM UTC
- Resolved
- Nov 18, 2025, 04:55 PM UTC
- Duration
- 4h 22m
Affected: Smartflows AutomationIntelePeer PortalIntelepeer Portal APIAI Hub
Timeline · 4 updates
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investigating Nov 18, 2025, 12:33 PM UTC
Currently Intelepeer is experiencing impacts to its API and SMS, portal services due to a global network issue with Cloudflare networks. Intelepeer is working to stabilize services.
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identified Nov 18, 2025, 02:43 PM UTC
Intelepeer has bypassed Cloud Flare and services are resuming. All customers should start to see the restoration of services. Thank you for your patience. Intelepeer will continue to monitor.
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identified Nov 18, 2025, 03:18 PM UTC
Cloudflare DNS is having a global outage and IntelePeer has rerouted all DNS services to our back up solution and all IntelePeer services are working and if any customers are having issues, they should open a ticket at [email protected]
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resolved Nov 18, 2025, 04:55 PM UTC
This issue has been resolved and services are normalized. Should you experience any further issues or need assistance please contact Intelepeer Support at [email protected] or 866-780-8639.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 04:40 PM UTC
- Resolved
- Nov 06, 2025, 09:19 PM UTC
- Duration
- 4h 39m
Affected: SMSMMS
Timeline · 3 updates
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investigating Nov 06, 2025, 04:40 PM UTC
We’re currently experiencing a vendor-related issue affecting SMS delivery. Our team is actively working with the vendor to resolve the delay, and they are in the process of resetting their connections.
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identified Nov 06, 2025, 04:40 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Nov 06, 2025, 09:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 04:10 PM UTC
- Resolved
- Oct 20, 2025, 11:34 PM UTC
- Duration
- 7h 24m
Affected: List Management
Timeline · 3 updates
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investigating Oct 20, 2025, 04:10 PM UTC
We are currently investigating. Intermittent failures could be experienced but not expected.
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identified Oct 20, 2025, 09:46 PM UTC
The issue has been identified and a fix is being implemented by AWS.
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resolved Oct 20, 2025, 11:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 04:31 PM UTC
- Resolved
- Oct 16, 2025, 01:01 AM UTC
- Duration
- 8h 30m
Affected: Smartflows Automation
Timeline · 2 updates
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investigating Oct 15, 2025, 04:31 PM UTC
IntelePeer Smartflows users may have an issue with creating, altering and deploying new or copied Smartflows. The new flow version may not be correctly registered and deployed and IntelePeer recommends that the user re-attempt to deploy again and it should take affect within 3 minutes. IntelePeer engineering teams are currently working the issue but please open a ticket at [email protected] with flow ID if the issues persists.
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resolved Oct 16, 2025, 01:01 AM UTC
IntelePeer Smartflows users will no longer have an issue with creating, altering and deploying new or copied Smartflows. Please reach out to support if you have any further questions.
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2025, 10:53 PM UTC
- Resolved
- Oct 03, 2025, 10:53 PM UTC
- Duration
- 16s
Affected: Smartflows Automation
Timeline · 2 updates
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investigating Oct 03, 2025, 10:53 PM UTC
Impact to CPaaS services intermittent
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resolved Oct 03, 2025, 10:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2025, 03:12 AM UTC
- Resolved
- Sep 09, 2025, 07:24 AM UTC
- Duration
- 4h 12m
Affected: Smartflows AutomationList Management
Timeline · 6 updates
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investigating Sep 09, 2025, 03:12 AM UTC
We are currently investigating issues related to AWS services which could be impacting Intelepeer CpaaS services. We will continue to provide updates as they become available.
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investigating Sep 09, 2025, 04:07 AM UTC
We are continuing to work with AWS to resolve the current issue some customers are experiencing. We will continue to provide updates as they become available.
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investigating Sep 09, 2025, 05:46 AM UTC
We are continuing to work with AWS to resolve the current issue some customers are experiencing. We will continue to provide updates as they become available.
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identified Sep 09, 2025, 06:41 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 09, 2025, 06:47 AM UTC
A fix has been implemented by vendor AWS and we are monitoring the results.
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resolved Sep 09, 2025, 07:24 AM UTC
This incident has been resolved by AWS.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:20 PM UTC
- Resolved
- Jun 12, 2025, 10:12 PM UTC
- Duration
- 3h 51m
Affected: Insights AnalyticsSmart Communicator
Timeline · 7 updates
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investigating Jun 12, 2025, 06:20 PM UTC
Currently some customers could be experiencing an impact to accessing their Insights Analytics data. Intelepeer is investigating to determine the issue and resolve.
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investigating Jun 12, 2025, 06:43 PM UTC
We are continuing to investigate this issue.
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identified Jun 12, 2025, 07:01 PM UTC
Intelepeer has identified an Internet wide impact via Google data streams more information will be provided as it becomes available.
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identified Jun 12, 2025, 07:32 PM UTC
We are continuing to work on a fix for this issue.
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identified Jun 12, 2025, 09:05 PM UTC
Google has started to restore their data streams and we are monitoring the results.
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monitoring Jun 12, 2025, 09:05 PM UTC
Google has started to restore their data streams and we are monitoring the results.
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resolved Jun 12, 2025, 10:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2025, 05:14 PM UTC
- Resolved
- Jun 03, 2025, 05:45 PM UTC
- Duration
- 31m
Affected: AI Hub
Timeline · 5 updates
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investigating Jun 03, 2025, 05:14 PM UTC
We are currently investigating this issue.
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investigating Jun 03, 2025, 05:14 PM UTC
We are experiencing degradation with our AI Hub and this is being currently investigated.
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identified Jun 03, 2025, 05:21 PM UTC
AI Hub code fix has been deployed to manage JSON structure.
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monitoring Jun 03, 2025, 05:33 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 03, 2025, 05:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2025, 10:19 PM UTC
- Resolved
- Apr 16, 2025, 11:00 PM UTC
- Duration
- 41m
Affected: Insights Analytics
Timeline · 4 updates
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investigating Apr 16, 2025, 10:19 PM UTC
We are experiencing an issue with Insights and it is currently being researched.
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investigating Apr 16, 2025, 10:21 PM UTC
Impairment related to initial log in / access to Insights.
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monitoring Apr 16, 2025, 10:43 PM UTC
A fix has been implemented and Intelepeer is monitoring to ensure no further issues persist.
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resolved Apr 16, 2025, 11:00 PM UTC
This incident has been resolved. IntelePeer will provide an update as to the issue after we have thoroughly researched it.
Read the full incident report →
- Detected by Pingoru
- Mar 07, 2025, 08:18 PM UTC
- Resolved
- Mar 08, 2025, 02:04 AM UTC
- Duration
- 5h 46m
Affected: Smartflows Automation
Timeline · 6 updates
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investigating Mar 07, 2025, 08:18 PM UTC
Customers currently using 'percent routing' elements within their Smartflow could experience impacts to service. The issue has been identified and we are investigating the behavior.
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investigating Mar 07, 2025, 08:47 PM UTC
Customers currently using 'percent routing' elements within their Smartflow could continue to experience impacts to service. The issue has been identified and we are investigating the behavior for possible correction.
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identified Mar 07, 2025, 10:00 PM UTC
The issue has been identified and Intelepeer is working to mitigate the issue. If you continue to experience issues you may call into our NOC support team at 866-780-8639.
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identified Mar 07, 2025, 11:49 PM UTC
Customers utilizing 'percent routing' elements within their Smartflow may experience service impacts. The issue has been identified, and IntelePeer is actively implementing corrective actions to resolve it.
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monitoring Mar 08, 2025, 01:14 AM UTC
A fix has been implemented and Intelepeer is monitoring to ensure no further issues persist.
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resolved Mar 08, 2025, 02:04 AM UTC
This incident has been resolved. IntelePeer will provide an update as to the issue after we have thoroughly researched it.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2025, 09:10 PM UTC
- Resolved
- Jan 08, 2025, 12:15 AM UTC
- Duration
- 3h 5m
Affected: DNS Servers
Timeline · 7 updates
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investigating Jan 07, 2025, 09:10 PM UTC
We are currently investigating this issue.
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investigating Jan 07, 2025, 09:17 PM UTC
We are continuing to investigate this issue.
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investigating Jan 07, 2025, 09:18 PM UTC
We are continuing to investigate this issue.
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investigating Jan 07, 2025, 09:35 PM UTC
It appears the issue is mitigated and we are continuing to monitor.
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monitoring Jan 07, 2025, 09:36 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jan 07, 2025, 09:42 PM UTC
We are continuing to monitor for any further issues.
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resolved Jan 08, 2025, 12:15 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 03, 2024, 03:35 PM UTC
- Resolved
- Dec 03, 2024, 05:53 PM UTC
- Duration
- 2h 18m
Affected: Lumen Toll Free
Timeline · 4 updates
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investigating Dec 03, 2024, 03:35 PM UTC
We are currently investigating an issue with Inbound PSTN calls failing to reach the Intelepeer network from Lumen's Toll Free network. We are working to obtain status and pushing for resolution.
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identified Dec 03, 2024, 03:46 PM UTC
Intelepeer is currently seeing traffic coming from Lumen Toll Free. We continue to escalate as we have not received an all clear message from the upstream provider.
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monitoring Dec 03, 2024, 04:07 PM UTC
Lumen has implemented a correction and we are currently monitoring Toll Free traffic ingressing the Intelepeer network.
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resolved Dec 03, 2024, 05:53 PM UTC
Intelepeer believes this issue is resolved. We are seeking a root cause analysis from the vendor and will provide an RCA as quickly as we can. Some RCA's can take multiple business days from Lumen but Intelepeer will escalate for a faster release of an RCA.
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2024, 05:20 PM UTC
- Resolved
- Oct 10, 2024, 08:05 PM UTC
- Duration
- 2h 44m
Affected: MS Teams
Timeline · 3 updates
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investigating Oct 10, 2024, 05:20 PM UTC
We are currently investigating this issue.
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monitoring Oct 10, 2024, 08:04 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 10, 2024, 08:05 PM UTC
This incident has been resolved.
Read the full incident report →
