IntelePeer incident

Customer Portal - unable to access

Critical Resolved View vendor source →

IntelePeer experienced a critical incident on June 16, 2022 affecting Voice Services Portal, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2022, 11:38 PM UTC
Resolved
Jun 17, 2022, 12:25 AM UTC
Duration
47m
Detected by Pingoru
Jun 16, 2022, 11:38 PM UTC

Affected components

Voice Services Portal

Update timeline

  1. investigating Jun 16, 2022, 11:38 PM UTC

    Found root cause. Dev-Ops working on mitigation.

  2. investigating Jun 16, 2022, 11:45 PM UTC

    Root cause identified

  3. identified Jun 16, 2022, 11:46 PM UTC

    DBA + DEV + DevOPS on bridge working on restoration

  4. identified Jun 16, 2022, 11:46 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jun 16, 2022, 11:52 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jun 17, 2022, 12:23 AM UTC

    Restore has completed. Monitoring status.

  7. resolved Jun 17, 2022, 12:25 AM UTC

    This incident has been resolved.