IntelePeer experienced a notice incident on September 8, 2022 affecting IntelePeer Portal and List Management, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2022, 05:12 PM UTC
We are currently investigating this issue.
- investigating Sep 08, 2022, 05:17 PM UTC
We are currently investigating this issue. Our development team is currently engaged.
- identified Sep 08, 2022, 05:18 PM UTC
We are currently investigating this issue. Our development team is currently engaged. Intelepeer is working on a resolution in the next 30mins and updates will follow.
- monitoring Sep 08, 2022, 05:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 08, 2022, 06:13 PM UTC
Intelepeer has applied a fix and customers can access Intelepeer's portal and list management features. We will continue in a monitored state as we continue our investigation.
- resolved Sep 08, 2022, 09:33 PM UTC
The issue with the portal impairment was resolved as of 12:32 earlier today. The platform is normalized and all functions are operating as expected. The IntelePeer team is implementing an urgent critical fix and maintenance at 7 pm ET tonight to synch the platform to ensure continuous uninterrupted operations. The maintenance will not affect call or platform operations but access to the portal will be limited for a period of 60 minutes. Please notify IntelePeer operations at [email protected] for any issues or questions.